1

Welcome

This legal agreement is an electronic record under the Indian Information Technology Act, 2000 and its rules, as well as the revised provisions of electronic records in various statutes as changed by the Indian Information Technology Act, 2000. This electronic record is created by a computer system and does not require physical or electronic signatures.

This legal document is published in accordance with Rule 3 (1) of the Indian Information Technology (Intermediaries guidelines) Rules, 2011 and Rule 4 of the Information Technology (Reasonable security practises and procedures and sensitive personal data or information) Rules, 2011 of the Information Technology Act, 2000, as amended by the Information Technology Amendment Act, 2008.

M/s Hoicko Technologies Private Limited (hereinafter referred to as "We," "Our," and "us"), with its registered address in Udaipur, Rajasthan, created and operates this Application. The author of these Terms of Service ("Terms") guarantees your continued commitment to the use of the "Hoicko" ("Application").

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Definitions

"You," "Your," "Yourself," and "User" shall mean and refer to natural and legal persons who use this Application and who are competent to enter into binding contracts under Indian law.

"Third Parties" refers to any application, entity, or individual other than the User and the Application owner.

The term "Application" refers to the platform developed and operated by us.

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Terms in General

All services and information available on this Application are merely an "invitation to offer." Your purchase or subscription through the Application represents an "offer" that is subject to the terms and conditions set forth herein, as well as any other policies displayed on the Application. We reserve the right to accept or reject any offer made through this Application.

Your use of this Application is governed solely by these Terms. Any modifications or additions made by us from time to time shall take effect at our sole discretion. By continuing to access and use this Application, you agree to comply with and be bound by these Terms.

You fully accept and acknowledge that these Terms and the Privacy Policy are co-terminus in nature, meaning that if one expires or is terminated, the other shall be as well. You unambiguously agree that these Terms constitute a legally binding agreement between you and us.

Important: We reserve the sole and exclusive right to amend or modify these Terms at any time without prior notice. Such amendments shall take effect immediately. Your continued use of the Application constitutes acceptance of the revised Terms.

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Platform Overview

Hoicko is a no-code application platform that enables users to manage businesses and operations, including CRM, HRMS, LMS, vendor portals, digital signatures, and ticket tracking. Users may also manage personal and organisational records such as budgets, travel plans, and documents.

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Registration

All users must register to access the Application. Registration is considered complete only after authentication and verification of the user's details via mobile and OTP authentication. Users may also log in using their Google account.

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Eligibility

You represent and warrant that you are of legal age and are competent to enter into legally binding agreements. If you are a minor, you may use this Application only with the consent of your legal guardian. All acts committed by minors are deemed to be carried out under the supervision of their legal guardian.

You also agree to abide by these Terms, as well as all applicable local, state, national, and international laws, rules, and regulations. You may not use the Application if you lack the legal capacity to contract or if any applicable law, rule, or regulation prohibits you from doing so.

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Content

All text, graphics, user interfaces, visual interfaces, photographs, trademarks, logos, brand names, descriptions, sounds, music, and artwork (collectively, "Content") are generated or provided by third parties. We have no control over, and make no guarantees about, the quality, accuracy, integrity, or authenticity of such content or other information provided on the Application.

All content presented on the Application is protected by copyright. You or any third party may not republish such content without the prior written authorisation of the copyright owner.

We accept no responsibility for any feedback or comments provided by users in relation to any content on the Application. We retain the right to suspend or terminate the account of any user who has generated, shared, or contributed content that is found to be untrue, inaccurate, misleading, offensive, or vulgar.

You have a personal, non-exclusive, non-transferable, revocable, and restricted privilege to access content on the Application. Without our written permission, you may not duplicate, adapt, or modify any content.

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Indemnity

You agree to indemnify, defend, and hold us, and our respective directors, officers, employees, and agents (collectively, "Parties"), harmless from and against any losses, liabilities, claims, damages, demands, costs, and expenses (including legal fees and disbursements and interest chargeable thereon) asserted against or incurred by us that arise out of, result from, or may be payable by reason of any breach or non-performance of any representation, warranty, or obligation under these Terms.

You also agree to indemnify us against any claims filed by a third party as a result of, arising out of, or in connection with your use of the Application, your violation of these Terms, your violation of any third-party rights, your claimed inappropriate conduct, or your conduct in connection with the Application. You also agree not to settle any such claims without our prior written consent.

Liability cap: In no event shall we be liable to compensate you or any third party for any special, incidental, indirect, consequential, or punitive damages, including those resulting from loss of use, data, or profits, whether or not foreseeable, and whether or not you had been advised of the possibility of such damages, or based on any theory of liability, including breach of contract or warranty, negligence or other tortious action.

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Limitation of Liability

The Founders, Promoters, Directors, and Affiliates shall not be liable for any repercussions resulting from the following events:

(a)

If the Application is inactive or non-responsive as a result of any internet connectivity issues, including but not limited to slow or no connectivity;

(b)

If there is a significant delay or inability to communicate by email;

(c)

If there is any inconsistency or defect in the services we provide.

The Application accepts no responsibility for any errors or omissions, or for any damage caused to you, your property, or any third party as a result of your use or misuse of the Application. The service and any content are provided "as is," without warranties as to correctness, suitability, completeness, or reliability. You understand and agree that your sole and exclusive remedy in the event of a dispute with us is to cease using the Application.

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Failure of the Server

The Application and its associated services rely on server infrastructure that may occasionally experience downtime, technical failure, or disruption. We do not guarantee uninterrupted or error-free server operation. We shall not be held liable for any loss, damage, or inconvenience arising from:

(a)

Planned or unplanned server maintenance, downtime, or outages;

(b)

Loss or corruption of data caused by server failure, hardware malfunction, or software errors;

(c)

Delays, interruptions, or failures in data transmission resulting from server-side issues;

(d)

Erroneous or incomplete data stored on the server as a result of incorrect information provided by you;

(e)

Data deleted either by you, by another authorised user, or as a result of a system error;

(f)

Any third-party service, API, or infrastructure failure that affects the performance of our servers.

Your responsibility: You acknowledge that you are solely responsible for maintaining independent backups of your data. We strongly recommend that users export and store critical data regularly. In the event of a server failure, we will make commercially reasonable efforts to restore services as promptly as possible, but we do not guarantee any specific recovery time or data restoration.

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Term of Agreement

These Terms shall remain in full force and effect for as long as you use the Application. If any discrepancy or legal issue arises, we may terminate these Terms and close your account, and/or suspend or terminate your access to the Application at any time and for any reason, with or without notice.

We also reserve the right to terminate the Application at any time without notice.

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Termination

We reserve the right to unilaterally discontinue your access to the Application, or any portion thereof, at any time, without notice or cause, at our sole discretion. We retain the right to deny you access to the Application and/or any of its features without prior notice in order to safeguard the interests of the Application and/or other users.

We reserve the right to restrict, reject, or create multiple levels of access to the Application and its features for different users, as well as to update or add new features at any time.

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Communication

By using this Application and providing your name and contact information, you agree and consent to receive calls, emails, or SMS from us and/or any of our representatives at any time. If you identify any inconsistency with regard to the Application or content-related information, please report it to hello@hoicko.ai, and we will investigate and take appropriate action.

You expressly agree that we may contact you about any services you use on the Application, and you agree to hold us harmless from any harassment claims related to such communications. Any information we share will be subject to the Privacy Policy.

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User Obligations and Conduct

You agree and accept that you are a restricted user of this Application, and that you:

(a)

Agree to submit genuine credentials during the registration procedure and shall not register under a false name or identity;

(b)

Agree to keep your information accurate and up-to-date, including your name, email address, and mobile number;

(c)

Acknowledge that you are solely responsible for the security of your account password and will promptly notify us if your account is used without your permission;

(d)

Are obligated not to copy, modify, reproduce, reverse engineer, distribute, or create derivative works from any information obtained from the Application, nor to transfer or sell any information obtained from the Application;

(e)

Agree not to use any means other than the Application's interface to access the Application and/or its contents or services.

Furthermore, you agree not to:

1.

Probe, scan, or test the vulnerability of the Application or any connected network, or breach its security or authentication mechanisms;

2.

Reverse look-up, trace, or seek to trace information relating to any other user of or visitor to the Application in any unauthorised manner;

3.

Disrupt or interfere with the security of the Application, its systems, accounts, passwords, servers, or networks;

4.

Use the Application for any purpose that is illegal or forbidden by these Terms of Service, or to solicit the performance of any illegal activity;

5.

Violate any applicable laws, rules, or regulations in force within or outside India;

6.

Violate any part of these Terms of Service or the Privacy Policy;

7.

Commit any act that causes us to lose the services of our Internet Service Provider, or that disrupts the services of any other service provider.

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Suspension of User Access and Activity

Without providing notice or cause, we may, in our sole discretion, limit your access and/or activity by removing your access credentials either temporarily or permanently under the following circumstances:

1.

If you violate any of these Terms of Service or the Privacy Policy;

2.

If you provide false, inaccurate, incomplete, or misleading information;

3.

If your activities, in our sole discretion, may cause injury, damage, or loss to other users or to us.

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Intellectual Property Rights

All logos, trademarks, brand names, service marks, domain names, and other unique brand aspects of the Application, including materials, designs, and visuals generated and developed by the Application, are the exclusive property of the Application or the applicable copyright or trademark owner. Nothing in these Terms grants you permission to use any of these without our prior written consent.

You acknowledge that the Application, other than developed visuals and defined material, does not hold any intellectual property relating to independent content presented on the Application. Any replication or infringement of intellectual property by you will result in legal action against you.

The contents of this Section shall survive the termination or expiration of these Terms of Service and/or Privacy Policy.

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Disclaimer of Warranties and Liabilities

1.

You access the Application at your own risk and are responsible for exercising your own prudent judgement before utilising any feature or accessing any information thereon.

2.

Any information, resources, activities, or recommendations obtained via the Application do not constitute a warranty, and we disclaim all liability arising therefrom.

3.

We do not warrant that the Application will be available without interruption or error, or that its servers will be free of viruses or other harmful components.

4.

The contents of this Section will survive the termination or expiration of these Terms of Service and/or Privacy Policy.

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Force Majeure

We will not be liable for damages if we fail to perform our obligations hereunder due to Force Majeure events such as acts of war, acts of God, earthquakes, riots, fire, festive activities, sabotage, labour shortages or disputes, internet interruption, technical failure, breakage of sea cables, hacking, piracy, cheating, or other illegal or unauthorised activities beyond our reasonable control.

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Dispute Resolution and Jurisdiction

You expressly agree that any disputes arising from these Terms shall be resolved by arbitration. If the Parties are unable to reach an amicable agreement, the dispute shall be referred to arbitration before a sole arbitrator designated by us. The award rendered by such sole arbitrator shall be valid and binding on all Parties. All costs of the arbitration shall be borne in accordance with the Arbitrator's award.

The arbitration shall be conducted in English, and the seat of arbitration shall be the city of Udaipur, Rajasthan, India. These Terms and any other agreements between the Parties shall be governed by Indian laws, rules, and regulations.

You also agree that the contents of this Section will survive the termination or expiration of these Terms of Service and/or Privacy Policy.

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Miscellaneous Provisions

1.

Entire Agreement: These Terms of Use, read in conjunction with the Privacy Policy, supersede all other communications, statements, and agreements relating to the subject matter hereof.

2.

Waiver: Either Party's failure to enforce any provision of these Terms at any time shall not affect that Party's right to enforce it later. No waiver of any breach shall be deemed a continuing or general waiver.

3.

Severability: If any provision of these Terms is found to be invalid or unenforceable, the remaining provisions shall remain in full force and effect. These Terms will be reformed to the extent necessary to address any invalidity while preserving the original intent of the Parties.

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Contact Us

If you have any questions about these Terms or your experience with our services, please reach out to us through any of the following channels:

COMPANY

M/s Hoicko Technologies Pvt Ltd

PHONE

+91-9928122460

ADDRESS

112, Mahapragya Vihar, Behind Celebration Mall, Bhuwana, Udaipur, Rajasthan – 313001

© 2026 Hoicko Technologies Private Limited. All rights reserved.